Helpdesk – Our Service Platform

Thanks to our web-based helpdesk software, you can contact us at any time in case of problems or malfunctions and track your processing status promptly. Your report will be forwarded directly to the responsible employee and processed immediately.

Emergency Number

You can reach us around the clock. If malfunctions occur outside regular working hours or on Sundays and public holidays, dial the emergency number and your request will be forwarded directly to the control centre.

+49 30 6392-3710

Weekdays from 5 p.m., Sundays and public holidays